What haven’t we asked you today that you think would be valuable for us to know? Avoid asking anything that could be considered rude or offensive, such as inquiring about negative feedback, financial issues, or other sensitive topics. Asking the right questions at interview is crucial to ensuring both hiring managers and candidates have the best-possible experience It’s also important to avoid asking very personal questions of the person conducting the interview. Ask them for examples of how they learned from those situations and applied them to another problem. The first UX researcher asks questions and guides the interviewee through the interview, while the second takes notes. They help you understand how the candidate interacts with people and the work environment. * If you find the questions difficult, or have no idea what you would say to the hiring managers, have a look at our Interview Success Package 2.0. If answer is a bookmarked link ask – Do you remember how you first obtained the URL? Do you remember the communication or any follow up after you performed the [process in the project]? If the person conducting the interview isn’t the supervisor or manager, you may want to ask if you can meet the manager before accepting a position. Let’s explore these topics further and review some of the most common UX interview questions that address these themes. First, ask yourself: Are you looking to find out the user’s attitude about a design or feature? All About You. How would you describe your past and current experience with [project topic, website or application]? Ask follow up question - Do you have any secondary goals? Companies are often looking to reduce turnover, so asking questions to ensure that you feel you would fit in well can help in hiring the right person for the job the first time. Storytelling prompts. The final interview is probably the most intense and important interview you’ll go through, and here you want to show your in-depth knowledge of your industry, the role, and the organization, so your questions should reflect this high level of preparedness and research. Managers have different styles in the way they supervise their team members. If they are employee ask — what type of employment, and for how long? What devices do you typically use when visiting [project website or application]? You can find a lot of information online through the company website as well as through news and press channels. Stakeholders – Who cares about what you will build and why? Product Questions to Ask Throughout Your Product Development Life Cycle If they expect their team members to check in often on the status of projects, it’s best to know that up front. It’s useful to ask them what they thought about aspects such as layout and overall intuitiveness. Some candidates go into an interview with questions about logistics and work schedule, but these types of questions are best saved for after you receive an offer. Questions for gathering user awareness: Are you aware that [project topic, website or application] offers [particular feature]? Most people are always looking to grow and move up, so working for a company that doesn’t support these goals may not be a great fit. The questions that you ask. Is there anything you or your users often look for on [project website or application] that is missing or hard to find? Try to build a rapport with the interviewer. The best questions to ask in an interview are questions that will give you information about your potential employer, the position, the company, and your day-to-day responsibilities in order to determine if the job is the right fit for you. Would you ever need to export [information or asset in project]? Does this company support growth and career advancement? Please tell me about your relation to the [project topic]? Company culture is an important aspect to consider before you decide to accept a position. It’s always frustrating to the applicant to sit and wait for a response after the interview. Then you ask a question, and they respond. Is their usage behavioral? After you’ve submitted the application, you can start thinking about what questions you might be asked during the interview. Companies often post job descr… But just as the employer’s trying to size you up, you should be assessing their suitability to be your employer. As with to the previous question, this query will let the interviewer know that you’re not interested in remaining stagnant in your career. Is this a new position or was it previously filled by someone else? But, what are the best interviewing questions to ask? When you ask about the next steps, you’ll get a better sense of what to expect after the interview. As you’re preparing for your interview and doing your research on the job and the company, make sure you’re also taking notes about things you’d like to ask about. They ask a question, you respond. As you prepare and consider your answers, this is also a good time to think about questions to ask at the end of the interview. Is this a new position? This can help give you and your team an idea whether or not you’re headed in the right direction. By asking this question, you can get a better sense of how the organization handles internal applicants looking to advance in their careers. Asking these ten interviewing questions will make it easy to evaluate an applicant’s skills and cultural fit for your business. Do you or did you in the past use other websites and resources for the same purpose as [project website or application]? “How will you measure the success of the person in this position?” This gets right to the crux of what you need to know about the job: What does it mean to do well, and what will you need to achieve in order for the manager to be happy with your performance? money, fitness, etc] How do you currently go about [problem / task]? How does one advance in the company? Whatever the approach you ask these questions about your story: Business Value – Why does the organization need you to build it? Don’t ask questions that will influence the answer A common mistake when framing questions for the interview is to rush things out and try to get to the expected answers as quick as possible. If he or she struggles or strains to think of something, view this as a red flag. Job seekers carefully craft their resumes to provide the... 3. Best Questions to Ask During a Job Interview . Would you ever need to share these metrics with others? What improvements could be made to make [project goal] easier or better? Promotion Why is this job available? You may find that several of the questions you came with were already answered during your interview, so having a couple of extras on hand can help avoid the awkward silence and blank stare that often occurs when the interview is complete. What is the management style of the supervisor or manager of this position? The ideal user interview takes place with two UX researchers and one user. I've selected 20 most useful user experience survey questions (UEQ) for your inspiration. Remember, an interview is a two-way street. Tell me something about yourself that others may be surprised to know about you. All rights reserved. The best interview questions also benefit job seekers by giving them an opportunity to speak to details that don’t fit on a resume. The whole article contains 4 main parts: Part 1: How to ask user experience survey questions properly? Part 2: 20+ most useful user experience survey questions. Standing out in an interview is ideal — a good way to do that is to ask thoughtful questions that showcase your interests, self-awareness, and overall knowledge about the company. If yes – who, what format and method of sharing? From Peru to Miami, a COVID-19 nomad has offices everywhere, W-2s vs. 1099s: What they are and what to expect, Six enterprise companies that are reinventing the office, Payroll vs. income taxes: From deductions to filing. What would prevent you from achieving [project goal]? What are the next steps in the interview process. What are your expectations for the person in this position during the first month, six months, year? If no – how would you go about contacting someone? The questions you ask in the beginning should help you get a read on company culture as well as clarity on the specifics of the actual job you’re applying for (read: questions that can’t be answered by reading the job description). But if the employee moved to another position within the company, you can get a better idea of the organization’s culture for promoting from within and advancement opportunities. Asking questions that get the participant to tell you a story is a great way to learn how users think from start to finish. Whether you’re hiring your first or fifteenth employee, an interview is a great way to get to know an applicant. Interviewers often complain about their frustration with candidates who give blank stares at the end of an interview when asked if they have any questions. If any questions occur to you during your research, make a note of them so you can ask about them during the interview. Some startup and tech companies also offer perks to their employees, such as free food and drinks, pool tables and TVs in the break room, and company-hosted retreats. There isn’t necessarily a right or wrong answer to this question; rather, you should ask it to make sure that your expectations of the culture are in line with reality. The key is to ask the right kind of questions. But, you can’t ask the same questions in your final interview that you’ve asked at every step leading up to that meeting. Typical questions that help them get to know you include: 1. Tell me about the last time you tried to [problem / task]? Questions about the project goal: What is your main goal when visiting the [project website or application]? Review current happenings and any items that might be cause for concern should you choose to work for this company. If the previous employee left for a position outside the company, the interviewer might not disclose the information. What do you like about the current [project website or application]? What is the potential career path for someone working in this position? What are the prospects for growth and advancement? If answer is web searching ask – What terms do you typical search for? What are the most important tasks you or other people need to perform in using [project website or application]? Is there any way [project website or application] isn't supporting your needs currently? Not asking questions of the person conducting the interview can make you look disinterested in the job or unprepared for the experience. Ask follow up question - Do you have any secondary goals? This isn’t the right time to ask if you got the job or discuss planned vacation dates. You could hear back within a day or two, or the process could take several weeks as the hiring manager continues with interviews or checks references and backgrounds. These are the top three questions she recommends that they ask in an interview, and why: “What one piece of advice do you have for the person coming into this position?” This question provides insight into how to hit the ground running be it objectives, culture or environment, says Llames. … What do you see as the primary function of the [project website or application]? Understanding whether the position is newly created or vacated by another team member can help with your expectations as well as those of the company. If you’re considering a job with a health or wellness-focused company, you might hear about on-site gyms, daily walking groups, or company softball leagues. Asking “when can I expect a promotion?” is not a good way to find out if there are opportunities for growth. When you ask thoughtful questions, you can also gain a better understanding of the company culture and the overall feel around the office. If answer is direct URL ask – Do you use a bookmark for this? If someone previously held the position, you can follow up with a question about expected training. As such, three of Goldman’s favorite interview questions to ensure candidate quality include: Interview Questions to Ask Candidates 1. Are you aware that [project topic, website or application] offers [particular feature]? What do you see as the primary function of the [project topic]? For instance, if you are writing a profile focusing on a person’s professional success, you want to spend more time asking questions about that … But an interview is a two-way street that is just as much about how well you will fit with the company as it is about whether you are a good candidate for the open position. Focus your post-interview questions on topics that will help the interviewer see that you are prepared and that will help you understand what the day-to-day responsibilities would be in the position. How do you normally get to [project website or application]? Keep your questions open-ended so you can get as much information as possible instead of just a “yes” or “no” response. 1. Are there any examples of a career path … If answer is a link on another site ask – What sites? After the test, you’ll also want to ask some more generalized user testing questions to get an overview about what the user thought of your product. An interview can sometimes feel more like an interrogation than a discussion because you spend most of your time responding to questions. Back and forth. Best Interview Questions to Ask Candidates 1. How often do you use or see yourself using [project website or application]? … Interviewers like to begin with a series of questions that help them get to know you better: your personality, what motivates you, and how you operate. A good survey question is asked in a precise way at the right stage in the buyer’s journey to give you solid data about your customers’ needs and drives. If you do choose to ask this question, avoid phrasing it in a way that makes you sound self-centered. Ask specific questions about the employer and try to get a sense of its values and culture. How much time do you typically spend on [problem / task]? In most cases, the questions to ask in a profile interview are specific to the person being profiled and the type of profile you are writing. Some of the best questions to ask after your interview include: You can only learn so much from a job description. What are some of the main challenges faced by other members of the department? What would prevent you from achieving [project goal]? If not, what did the previous employee go on to do? The person conducting the interview should have no problem providing an answer to this question. Has your role changed since you’ve been here? What are the main day-to-day responsibilities within this position? Focus your post-interview questions on topics that will help the interviewer see that you are prepared and that will help you understand what the day-to-day responsibilities would be in the position. When you are on a computer and the internet, are there any challenges you face accessing information? Asking this question can help you get a sense of the expectations for getting up and running in the new role. What don’t you like about the current [project website or application]? If they are student ask — major, year, school? The easiest way to figure out which questions to ask at an interview is to start out by asking them before you get to the interview. You should prepare at least two, but it would be better if you prepared a few more, just in case some of your questions are answered during the interview. Some candidates go into an interview with questions about logistics and work schedule, but these types of questions are best saved for after you receive an offer. When preparing for a job interview, many applicants simply think about the questions that the interviewer will ask them. Please tell me about yourself and your relationship to Yale. If the position was previously held by someone else, what did that person go on to do? Process – How does it fit together with all of the other stories? When you ask about expectations in the first 6-12 months, you can also get an idea of any possible responsibilities or tasks that may be assigned after the new hire starts. Do users use the design or feature after someone else has done so or under limited... Is usage feature related? 21-25 Questions to Ask About the Interviewer Asking questions of the interviewer shows that you’re interested in them as a person—and that’s a great way to build rapport. You might figure that the job description already laid this out, but it’s not uncommon for a job description to be the same one an employer has been using for the last ten years, even if the job changed significantly during that time. What career accomplishment makes you most proud? The best way to prepare for this question is to do your homework and learn about the products, … An interview should be like a casual game of tennis, where questions are lobbed back and forth. Understanding what challenges the department is facing will help you get an idea of what challenges you would likely face every day. It’s smart to start looking up information about the company before you even submit an application for a position. When the position is brand new, there could be additional growing pains as the department nails down the specific responsibilities and role within the team. Part 3: 10 Best user experience survey templates. Asking questions after your interview helps demonstrate your interest in the company and the position, allows you to decide if this employer will be a good fit, and helps to eliminate any reservations that the interviewer might have about you. Under what circumstances would you want to receive an alert in [process in the project]? It’s smart to come prepared with 4-6 questions that you can ask following the interview, but plan to ask 2-3. Tell me something about yourself that isn’t on your resume. Topic Specific Questions What’s your relationship like with [topic … e.g. Some companies are more laid back, with time set aside during the day for fun and interaction with co-workers, while others have strict “work while at work” policies. What is your main goal when visiting the [project website or application]? Describe your typical day at [role environment]? Never Ask What They Want — 3 Better Questions to Ask in User Interviews 5 Steps to Create Good User Interview Questions By @Metacole — A Comprehensive Guide Please feel free to join the Sketching for UX Designers group on Facebook , post your UX sketches, share your favorite links, ask questions … Can you describe the overall company culture? While some may view this as a negative, since it could mean they would have to fill your position again, most will appreciate your interest in moving up and achieving greater success. Interview questions to ask prospective employees […] User interviews can be a great way to extract information from users for user experience understanding, usability understanding and ideation.They are cheap and easy to conduct and can be readily conducted by anyone who can ask questions and record the answers. May I contact you if we have any other questions or for possible further research for this project. While it’s important to hire someone who can do the job well, you... 2. Tip: Interviewers often ask this question as a way to determine whether or not you took the time to research the company and to learn why you see yourself as a good fit. How do you use the information on the [project website or application]? This question can help you learn the potential for growth and advancement from this role. These best interview questions help you assess the prospective employee’s work experience and their approach to problem-solving. What is your favorite thing about working for this company? While a savvy interviewer always includes questions tailored to the position, our list of the 10 best questions works across a variety of industries and job descriptions: 1. When you ask this question, you open the door to learn as much as possible about the position, which may help you decide if the responsibilities listed are of interest to you. Some companies move a lot more quickly than others when it comes to hiring. For many new employees, the first month in the role is often a blur of information, meeting co-workers, and trying to wrap their heads around the responsibilities. Personalities and management styles can clash, so it’s smart to have at least a phone call before making a decision. Questions 13-15 measure a candidates’ ability to solve problems — an invaluable skill that can always be improved. The best candidates will be able to walk you through their approach to situations where they didn’t immediately have an answer. If you had a question regarding [project topic] do you know who to contact? How long have you been with the company? The daily tasks will also give more insight into the skills and strengths that are necessary for success in this role. How long do you expect the [process in the project] to take? It includes brilliant answers to 31 tricky behavioral questions, including answers for people without previous working experience.