According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. . Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. But with Event Ticket Protector, they won't need to worry. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Congratulations! Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Are AXS Premium tickets sold for every event? I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. We have made changes to our Privacy Policy. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. The ticket is valid only for the event, date, time, and seat location issued. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. We will require vehicle recovery service confirmation and receipts. All attendees must conduct themselves properly at an event. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you are purchasing a resale ticket (i.e. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. (United Kingdom) Thanks for signing up for the event guide! How do you send documents to Uber? In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Can I get my money back for cancelled or postponed events? Reply from AXS UK. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. If I have XCover ticket insurance and miss an event, can I get a refund? If you are unable to find tickets or parking rights, please check back again. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. If I have Allianz ticket insurance and miss an event, can I get a refund? Occasionally making progress only to be timed out. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. I bought these from AXS and paid 214 (bit of a rip off site . Let us know what you were doing when this page came up, plus your IP and request ID The refund will be issued to the Payment Method on file. Thank you for taking the time to let the people know. This tracks your activity using third party cookies. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Shipping information, if any, is provided at checkout. PROPER CONDUCT. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Please visit our help page or contact customer support for assistance. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. . I am supposed to submit a claim, with my email address - I can't get in. and now it says "refund pending". You have chosen AXS Mobile ID as your method of delivery for your tickets. The site owner may have set restrictions that prevent you from accessing the site. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. I went on live chat to sort out getting refunds for postponed tickets. Find a will ticket on Gumtree, the #1 site for . Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Footer.languageSelector.ja-jp.region If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. Online applications are received immediately and are our preferred method of submission. Request ID: 7a29b9b3cc1be708. Request ID: 7a29b98f6d472a62. AXS is not responsible for the acts or omissions of any venue or Client. Because almost every single time I go through them, its a battle to obtain my ticket. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. What does insurance on concert tickets mean? Only items purchased on the AXS official website can be returned for refund or exchange. I don't know why LiveNation pushes them, but it . Why you might ask? Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. If you paid by credit card it may be possible in certain circumstances to. We act as a sales agent for our Client. 1999-2023 PayPal, Inc. All rights reserved. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. 4 days ago. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. Any ticket issued via the Service is a revocable license. Please make sure to review the terms and conditions that you will find on these third-party sites. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Are you looking for comprehensive cover for Covid cancellations? All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. If they allow it, you'll get a refund. All ticket prices for events that occur in the United States are stated in U.S. Ticketplan's terms can be found on the Ticketplan website. - AXS Help Centre How can I make a claim for my Ticket Insurance? Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Axs Ticket Refund Insurance. Spent most of yesterday trying for the new show tickets. Ad . If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account.