Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Choose to stay logged in or to log out. Learn more about required travel documents. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). No. Getting Started. Please plan accordingly and allow sufficient time. Once you set up Auto-Reload, we need to confirm your payment method is valid. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. My card/value was blocked due to an expired credit card. If you already have a card, you can choose to set up Auto-Reload when you load value online. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Should you want to change your booking in any capacity, a $15 USD fee will be charged. What happens if I tag on, but I change my mind? The garage offers parking forONLY $10 per calendar day! Find your service: AC Transit. We recommend arriving at least one hour before your ferrys departure. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Select Clipper card and follow the instructions to add a card and load value. You can set up automatic reloading when you initially order a card and load value online. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. No notice, even though they have my email? If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Phone: (213)-204-2900. This means we couldnt process your payment for automatic reloading. On the cable car, the conductor carries a handheld card reader. learn more. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. A couple of things have to happen before you can use the value. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Yes, there is. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Key Clipper information translated to Spanish. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Clipper is a regional transit card that can be used on all transit in the Bay Area. Can I get a Clipper card before I arrive? We also offer special discounts for children and military personnel. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. If you hear two beeps, your value is low. EMAIL US. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). The reason for this has to do with how much space unused orders take on their computer system. Robbins parking lot locations are also available for overnight parking. If your card is registered, contact us so we can block your card from further use. The card reader at Caltrain stations. And you can do it anytime. Otherwise, you will be logged out automatically. Log in to your Clipper account. Within each class, there are upgrade sections as well. Registered cardholders can report lost, stolen or damaged cards and request replacements. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Using Clipper. Bicycles are stored on the outside deck subject to the elements. While Clipper is used to pay for BART, it is not a BART product. Everything you need to know when you travel with Clipper! Get Morning Report and other email newsletters. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Visit clippercard.com and buy online. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. A Station Agent can help direct you. Hotel Package: Non-refundable within 4 days of travel date. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). How do I add value to a Clipper card on my phone? Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Getting Started. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. If the condition evaluates to false (.F. You may also bring other food onboard, but no outside alcohol may be consumed onboard. U.S. Immigration . If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. This is separate from confirmation of payment. To find the cost of a particular BART trip, use the BART Fare Calculator. Huh? If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. 2020, Metropolitan Transportation Commission. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Please visit theUS Homeland Security websitefor more information. #16 of 92 Boat Tours & Water Sports in Seattle. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. questions, log in to your account. The correct fare will be automatically deducted. Requires iPhone 8/Apple Watch Series 3 or later. It currently shows I have the amount in the pending passes area but shows I have it in cash value. We will send an email to confirm that you have updated information in your account. Loading Value and Automatic reloading. "It's overwhelmed our ability to process the applications." Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. If you have a monthly pass, it will obviously expire at the end of the month. Who CANNOT use Clipper on iPhone or Android phones for fare payment? To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Be sure you tap on Caltrain's platform. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Yes. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. In person at the AC Transit Customer Service Center. Call (877) 878-8883 to order from a Customer Service Representative. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Clipper says it does not take funds away, even if the card goes unused for years. Why not? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Can two people use the same card at the same time? Choose to stay logged in or to log out. The Victoria Clipper V vessel is a passenger-only ferry. See the. For more information, visit Sales and Service Locations. Indeed! This is separate from confirmation of payment. Q&A: Highway 101 express lanes opened Friday. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. The programgives qualifying adult riders a 20% discount on BART trips. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. But if you tag off, Clipper will return the difference of $6 to your card. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. All rights reserved. I'm visiting the Bay Area. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Phone. Center the card or device over the "Tag Here" graphic on the screen. How long do I have to pick up the value before it expires? You must apply for an RTC Clipper card in person at a participating transit agency. If you forget to tag off, thats the fare you will pay. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. No, every rider needs their own card or device (phone or watch) to pay for fares. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Riders are encouraged to get a Clipper Card to avoid the surcharge. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Contact your programs administrator for instructions on replacing a card. . This is different in the phone environment. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Opens in new window. Caltrain. How can I set up my card to automatically reload? For more information, please see our For iPhones, theantenna is in the top third of the phone. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Am I reloading this wrong online? 877.878.8883. Economy Panoramic Upgraded window seats in Economy Class. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. The money is still missing. See full menu. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. opens in new window. Find your card and select Manage Auto-Reload from the More Options menu. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. After your second tag, the card reader will display a message that your initial tag was refunded. Some purchasing limits applyas outlined on our sales page. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. What's the difference between cash value and BART high-value discount (HVD) tickets? Set up is easy and can be done on the spot or in advance while you are at home. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Your mobile wallet will display purchase options for your selected Clipper card. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Otherwise, you will be logged out automatically. Pay With If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Clipper: Clipper is the all-in-one transit card for the Bay Area. Please check out this 2022 guide to Seattle whale watching. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Please plan accordingly and allow sufficient time. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. We do allow walk-up day-of guests to purchase tickets if space allows. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. For more information, visit Sales and Service Locations. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Visit Us Get an adult, Youth or Senior Clipper card As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. You will need to tag your card to a card reader or ticket machine to activate it. The outside viewing deck does not have reserved seating. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. The Google Privacy Policy and Terms of Service apply. Once you do that, it will show up in your account. The tag will not register if you place your device or card too low or high on the screen. Credit card charges are processed immediately. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Call us 800-888-2535; Contact us; Enter search term: Go. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Can I get a card at an airport? Check out the r . But if a customer already has value on his/her card, that value should not be removed. Please call 800-888-2535 or submit your request via our contact us page. You will still need to use your plastic Clipper card for this. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Privacy Policy. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. This page includes Using Clipper on specific agencies. Includes travel to any of our destinations with activities or hotel stay or both. It is charged for those who enter a station, ride a train, and then exit the same station. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. Failure to provide such evidencemay make you inadmissible to Canada. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. On a successful tag, lights and a "Travel OK" screen will appear on the machine. What should I do if my card is lost or stolen? The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Three beeps and a red light means your card wasnt accepted. A: Your anger is warranted. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. New to Clipper? Can I get reimbursed? YES! All rights reserved. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Clipper on your phone will not unlock a bikeshare. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. See the Google Pay How-To page for more details. Had to call a couple of weeks ago, and got a live person really quickly. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). RTC Card and Accessibility. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Key Clipper information translated to Spanish. Yes. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. After we collect payment, we will send you an email confirming this. The RTC Clipper card is a photo identification card. Open the Clipper app and select the card you want to set up for Auto-Reload. and our Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Keep your phone handy in case an inspector asks to see your fare. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria.