26-08-2021 Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 19-12-2022 https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. All postings and use of the content on this site are subject to the. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. If that doesn't fix the problem, see the next section. What can we help with? In my view, the Postmaster group are doing it the wrong way round. BT internet email problem Hi. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. All other emails to other systems have no issues. Townman, Gandalf. provided; every potential issue may involve several factors not detailed in the conversations Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Has anyone experienced this problem. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. BT Email - best practices for postmasters and senders of email. Switching email address if you have never done so before can feel like a daunting task. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 15h24. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. As soon as I removed that link all was well again. Surely other services would similarly suffer. Here are some answers to help you. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 18h40. 13h37, on For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. They forecast a response within 72 hours. I have exactly the same problem and would love to get a solution. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Sorry but how do I PM you, and what details do you need? Maybe that's the issue, although there has been no problem up until yesterday. This will work as long as your old email account is still active. Townman, Gandalf, anneoconnor. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Then power on the phone and iPad and tell me if it still has the problem. 2. 23-04-2021 About 4 days letter I get a reply saying the message could not be delivered. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Though any rejection on our side should be returned back to the sender as a bounce. We do not allow any commercial relationship to affect our editorial independence. Oops. 23-04-2021 Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. The problem is also affected by the addressee. 14h17, on Many customers find the BT community forum is a great way of getting help. BT are blocking the complete domain which the sender is sending from. We shall never know, but fingers are firmly crossed that the service will return to normal. But again got error messages which I now cant remember. I have it in a notepad file as well if that makes it more readable. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Why? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 1) Set up an email address with a free service. Go back to: Email help. Any ideas? I have deleted the app and reinstalled it. 16:52 EST 04 Mar 2023. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. P.S. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Thanks for your reply, Townman and thanks to Anne too. 23-04-2021 6h21. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Our standard shipping option is via Royal Mail airmail. It might be worth changing your SMTP port to see if that helps. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 19h32. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! It's not just that there has been a delay. Re: Emails from btinternet.com addresses not received. Refunds. It seems that I can only send messages to my iCloud account from the iMac. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. We repeated the test and the same thing happened. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. What does this mean? Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! I have a group of 14 people set up under Outlook 365. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Various errors messages. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Customer: replied 2 years ago. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. What can be done to fix this problem please? When this happens. So, I did checked around it seems that smtp is not working. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! They must realise that they have a dreadful name. This amount is subject to change until you make payment. This amount is subject to change until you make payment. 23-04-2021 5) Set up an auto-responder message on your old email address. on Having the same problem myself today - unable to send emails from my @btinternet.com account. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. This morning I clicked on the email icon on my phone and was again asked to login. So hardly time for a timeout to have occurred. 26-08-2021 We have received reports that emails to btinternet.com email addresses are being blocked. on If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 6h00. I know it exists because I can pick it up on ios and via BT Webmail. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. on - edited That sounds like something has been stuck in a queue somewhere. I have a recent problem with my email service. What does this mean? I am experiencing it with emails from different addreses within a domain which belongs to another ISP. I've got a "failed delivery message". Surface mail is also available; please e-mail us for . 3) Import all of your contacts from your old account to your new one. Problems with email. 23-04-2021 We'll need to look into this and we'll get back to you next week. Sadly not the same as my experience. Comic should be in the grade given in the listing title. If everything works fine in webmail, you may need to check your program settings. 15h04. Emails from btinternet.com addresses not received. Some links in this article may be affiliate links. What does this mean? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Sending or receiving email. To start the conversation again, simply 09-07-2019 After some trial and error I found that btinternet was objecting to my "signature" containing a link. What do I have to change to make my emails send? If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. You should however check that your email clients are using the correct settings as per this link. If yes, we recommend that you check if the issue persists while on safe mode. Policies vary between broadband providers. You may have to register before you can post: click the register link above to proceed. Hi Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. One of the mails having been sent as long ago as April 4th. on So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on If I changed my email address I would be bound to lose something important. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. on Also one of the two that I received recently was sent in December. 13h18. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. on Accounts that are inactive for six months . 10h38 Just goes straight to outbox, then tries to send . This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. If not, how do we get a moderator involved? Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Has anyone else encountered this and found a solution ? All other emails to other systems have no issues. 17h33. Thanks . Looking through previous posts I see this has been a regular problem. Can I move my BT Email address to another account? Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. You can link any BT email address to another broadband or Premium email billing account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. None of the posts I have seen are the same as my problem however. by I anybody else having this problem. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. After 6 mos., if selected you will be billed $10.99/mo. 19-12-2022 Not receiving @btinternet email. ask a new question. However, give yourself enough time to smoothly switch over and you may find it is worth your while. on 23-04-2021 on From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. 26-08-2021 2 users liked/thanked this post: Hopefully, we can get this resolved quickly. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. The accounts work on BT Webmail, both to receive and send. After 3 years, then-current everyday prices for all services apply. BT Email - best practices for postmasters and senders of email | BT Help, on If you're having problems, try logging in to webmail. 8h29. One further piece of information. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Typical script! As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Email headers can be found by looking at the email item's properties. How can we as customers get BTs attention and ensure that there is a fix? The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Might that apply in your case too? Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Why cant my email address have BT.com in the display name? Today all of our emails addresses would receive, but not send. I can send & receive the bt emails using the Samsung mail app. I can send test messages to my iCloud e-mail but not other addresses. The whole ISP domain is blocked. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. for DISH Protect Silver unless you call to cancel. Send yourself a test email. on Virgin Media says email accounts are only available to current customers. So it seems to be something between Android and BT Mail. I installed the outlook App on my iPad and it works perfectly I'm afraid. on I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. on A forum where Apple customers help each other with their products. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Below is an article to help guide you through the process. I am using the Outlook app on a Samsung phone. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Anyone else experiencing the same issues? Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear.
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