* Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Join our team. Benefits . Knowing our products inside and out so that you can . We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) #beAlight Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Check out our current jobs that have a virtual/work from home option. The estimated additional pay is $2,234 per year. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. You will be notified during the hiring process which checks are required by the position. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Customer Care Representative - with Growth Opportunities at Alight today! The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Reporting Relationships This is a 6 months project and we offer Full Time Shifts (Rotating). Know Your Worth. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Accurately documenting all conversations and actions taken on each interaction. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Job Details. Want to receive job alerts for similar jobs? Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Alight Solutions offers a promising . We recognize the importance of a work life balance. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Are you interested in helping us shape the future of work and life for organizations, people and their families? Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our story starts with a simple universal truth: Every business is a people business. View Job description, benefits and responsibilities. Because transformation takes a workforce. We promote healthy lifestyles and flexible work arrangements for our employees. Alight is committed to the continued development of our colleagues. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Ten paid holidays per calendar year (8 fixed and 2 floating). Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. You have successfully created a new job alert. * Initiate new leave cases in our system At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Carry out monitoring visits to verify information provided by . Full Time Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. then the employee has changed 1 company and 1 job. This job is no longer accepting applications. You can also receive alerts via instant message. At Alight, we are reimagining how people and organizations thrive. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Key Duties & Responsibilities. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Be prepared to answer why you are interested in this particular job opening. Apply for Sr. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. They may often give instructions by phone and besides performing clerical tasks, they also assist . We reward continuous improvement and encourage you to own your own development. Communicating with customers through various channels. Our story starts with a simple universal truth: Every business is a people business. * Able to work independently and to adapt to a rapidly changing environment This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. This position supports Alight s benefits administration and HR BPO platform businesses. Explore careers Media or Investor inquiries? Find the best jobs in the US, apply in 1 click and get a job today! This is a 6 months project and we offer Full Time Shifts (Rotating). Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Our people are our greatest assets at Alight Solutions because People Matter! The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. DISCLAIMER: Alight Easy 1-Click Apply. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Alight Solutions Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Alight - 3.1 San Juan, PR. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. You have already created a job alert with same filters. Averages based on self-reported salaries. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Copyright 2023 Grabjobs Pte.Ltd. * A demonstrated successful work history in customer service, insurance, or related field. * Call Center and Hospitality experience preferred. We learn from one another, champion progress and challenge the status quo. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. This role requires that qualified candidates must reside in one of the following states: Be Real with Alight and help us re-imagine how people and organizations thrive. Our Promise The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Our people are our greatest assets at Alight Solutions because People Matter! Please note that all salary figures . Our story starts with a simple universal truth: Every business is a people business. Health insurance is either BCBSIL or Kaiser depending on where you are located. Apply online instantly. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. We want towelcome you to learn more aboutAlight and our Customer Care team. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. 2023 See office directory We're always looking for great talent. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Health, Dental, Vision, Life Insurance and more. View this and more full-time & part-time jobs in Miami, FL on Snagajob. Only applicants from locations above will be considered. * Use productivity and quality data & metrics to achieve superior customer service results This may include assisting the caller in navigating the system as well. Meet Alight Customer Care Watch on Why Alight? Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Qualifications for a job description may include education, certification, and experience. Training will begin for this class on Monday, May 1st We combine data-driven . At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. The mission of our customer care teams exemplifies the need for humanunderstanding. These teams are a critical component of Alights health care,retirement and HR-delivery services. Learn more about our customer care offices. * Demonstrate a high level of confidentiality and professionalism 2023 There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The estimated base pay is $36,558 per year. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. 1999 - Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We reward continuous improvement and encourage you to own your own development. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. See our awards. * High School Diploma or equivalent is required, bachelor's degree a plus Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. READ MORE Important information: About Alight Solutions Alight is a leading cloud-based human capital technology and services. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . All Rights Reserved. Disabled Person, Inc. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Benefits start on your first day of employment, Programs & activities that give back to our. You will At Alight, we believe a company's success starts with its people. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Help make it more accurate by adding yours. These teams are a critical component of Alights health care,retirement and HR-delivery services. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Si es as, entonces ReedGroup es para ti! Our story starts with a simple, universal truth: Every business is a people business. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Customer Care Representative Resume Examples. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Quick Apply. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Try to use specific examples from your work or school history that relate to the question asked. Full-time $12.50 an hour. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. This may include additional research and ongoing casework. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. On average, Willa Davie works for one . Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Learn how this feature works. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Esto te describe? * Create and update employee files in database, as authorized. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. The mission of our customer care teams exemplifies the need for humanunderstanding. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. You can deactivate or delete job alerts by clicking the button below. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . View Job description, benefits and responsibilities. Read more Find out if you meet the requirements! 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Disabled Person, Inc. Find out if you meet the requirements! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Find contacts: direct phone number, email address, work experience. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries.