. The purpose is to determine if you can do a technical part of a job. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. Work at TAFE NSW opportunities. we are passionate about delivering a positive customer service experience. Targeted / Identified: Role: Process Improvement Coordinator. We're a New South Wales government organisation leading the group of transport agencies and divisions that keep NSW moving. Assessment centres will be held in September and early October. The NSW SES advertise positions on iWorkforNSW. This will help you understand your many employer obligations, including tax and superannuation. Write your response with honesty and passion. Melbourne is home to our Transdev Australasia shared services teams. Assessments may include online testing, interviews and work sample tasks such as case studies, role plays and group activities. The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! Biographies and information on our senior executives. Information about the terms and conditions of your proposed employment will be included. In the assessment centre youll be asked to complete two activities which each run for approximately one hour. Careers at Department of Customer Service. present your findings, in writing or verbally. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. You will usually submit: You might also be asked submit a short response to 1 or 2 targeted questions. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. Includes a list of NSW government boards and committees, appointment standards and the Classification and Remuneration Framework. describe why youre interested in working for the agency or in the NSW Public Service. Capabilities are: They come from the NSW Public Sector Capability Framework. Test your computer equipment before you start. Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. You will be asked to select your preferred program stream/s. business strategic plans. You will be based at our Corporate Office at Waratah Campus, Newcastle, the main hub for various departments, including Human Resources, Recruitment, Finance, Procurement and Work Health & Safety. For the social work stream the activities are a structured interview and a role play. Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging. a range of business processes identification, modelling, analysis, design and Think about what you did in other jobs and your achievements. Service NSW encourages applications from a diverse range of people and we're committed to practices that are fair and inclusive. You will be asked to accept the offer online. Consider using a recruitment process flowchart to highlight the critical stages of recruitment and communicate important information. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Department of Customer Service. This means that only persons from under-represented groups may be eligible to apply for some roles, or different steps may be used to recruit persons from under-represented groups. Now, for the exciting part - the start of your new career in NSW Government! Our common interview format is the structured behavioural interview. Monthly RDO, 5 weeks annual leave and free travel pass. Check that you've received an email confirming your application. The recruitment process Get prepared and read the following stages of the recruitment process: Focus Capabilities Resources The following resources from the I Work for NSW website can support you through the application process: Finding the right job Deciding to apply for a job Writing your job application Assessments For enquiries relating to recruitment please 1. Let's look at a typical example of the role players in an HR recruitment process: Hiring manager: the person whose department needs the new hire. You can prepare for the interview by reviewing the capability requirements for the role and reflecting on how you've demonstrated these capabilities in the workplace, through your studies or in your personal life. Focus on how your knowledge, skills, and abilities match those needed for the job. Strategy and Customer Support Divisionwithin Service NSW brings focus This is the first stage of the recruitment and selection process under the recruitment policy of a company. On the day, you will receive a briefing and be given the opportunity to ask questions to ensure you understand the requirements for each activity. You will be responsible for undertaking analysis on Undertake analysis on a range of business process identification, modelling, This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. are applied. Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. We invite you to share examples of specific situations from your own experience including: We use more than one assessor in an interview to help us: We often use an extra 1-on-1 interview at the end of the process to help decide who is the right person for the job. Biographies and information on our current board members. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. Select the 'Apply Online' button. your career objectives - "Where do you see yourself in . Closing date: 13/03/2023 - 11:59 PM. Personality questionnaires are useful to gauge how likely you will fit in a job or team. Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575. You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. These may include: We will tell you about the checks that apply to the job and we will ask you to consent to these checks before we do them. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Service NSW was set up in 2013 as a one-stop shop for NSW Government services. If you have any further questions you can contact the Recruitment team on recruitment@ses.nsw.gov.au. Legal directions made by the Commissioner to agencies from 2013 to now. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . Specify your job search criteria, then click "Search for Jobs". Revenue: Unknown / Non-Applicable. Our agency is passionate about delivering first-class Please note the Social Work stream and the Engineering stream will have different versions of the activities. Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. Please read and understand NSW Health policy directive (PD2022_030). In this stage you will also be asked to complete an online video interview question. In this stage you will be asked to provide information about your experience, interests, and education. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Applications will be reviewed and candidates will be contacted prior to the closing date. opportunities for improvement I look forward to working with Pulse and the team in the new year when we start hiring again! skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement If this sounds appealing to you, we welcome your application!To Apply:Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Our library opening hours are between 8.30 am to 8.30 pm. The application process Read more about the application process for the 2023 NSW Government Graduate Program. The recruitment and selection process cannot begin until/unless a complete analysis of the need for the role is done. Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more Join us and use the latest technology to build and deliver products that put the customer front and centre. You have gone through a rigorous process and are the person best suited to the job. We aim to have a health system that values its workforce as a vital resource and treats its staff fairly. Late applications may not be accepted. Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). When we invite you for an interview, we will also request contact details for your referees. The Ministry of Health recruits employees on the basis of merit. Information on writing your cover letter, resume and answering targeted questions. Cancer Council NSW is an inclusive place to volunteer and work. We are committed to employment practices that are fair, responsive and inclusive. need you to develop and present your strategy (for example, for the design and implementation of the program). Be specific dont tell us what you think you might do in the situation tell us what you did. Very impressed with Pulse Recruitment's team's attention to the job brief. In-tray exercises simulate administrative aspects of a role. Access information and policies on remuneration frameworks, relocation expenses and work level standards for NSW senior executives. Connect with us on FacebookandLinkedIn! COVID-19 Vaccination: If you are offered a role in the NSW Government Graduate Program, you may be required by the agency offering the role to be fully vaccinated against COVID-19, and to provide proof of vaccination. Education qualifications and relevant training. 9217 4888 or . Lodge your NSWPF application through I work for NSW. The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . calibrated against core values of passion, teamwork, and accountability to Employment and residential checks Fitness/Psych Medical 3. Contact email: jyostna.channamadhvuni@customerservice.nsw.gov.au. Assess candidates using multiple assessments to provide a solid evidence base for your selection decision. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. Come join us and influence the future of our great state. Referees name, title and contact details. providing coaching to a team member for a manager role. Hunter New England Local Health District provides public health services to the Hunter, New England and Lower Mid-North Coast regions. is specific to the job you are applying for. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. present your findings, in writing or verbally. (BPM) to ensure effective governance and best practice processes and principles Support the adoption and continual improvement of Business Process Management Support business to develop process models, relevant documentation and training Recruitment Support Officers work Monday to Friday during business hours from 8am to 4.30pm (hours will vary if part time).. Enabling workplaces where everyone is valued and can participate. These are usually things like: Get more tips on writing your application on our Writing your job application page. customer service on behalf of the NSW Government and Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). Work type: Full-Time. To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. Have relevant examples and situations that you can draw on to respond to questions. Our common interview format is the structured behavioural interview. Information for graduates with disability. Try to get a good nights sleep beforehand. Industry: National Services & Agencies. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. reengineering,and Applicants who are able to do this are more likely to progress through the application process. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Review your previous work (paid and volunteer) and study experiences. It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. We support innovative programs in areas as broad as digital government, consumer protection and major public works. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. Multiple positions are available, including full-time and part-time. Personal details your name and contact details. 1. All rights reserved. need you to develop and present your strategy (for example, for the design and implementation of the program). If the referee reports are satisfactory, we may make you an offer. When preparing your application, there are some key things we need to know about you. We have opportunities at senior, mid and junior levels. The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). For enquiries relating to the role please contactAdriana Spoto via Adriana.Spoto@service.nsw.gov.au. Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW. material foroperational Position Classification: Administration Officer Level 4. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. They may be written or presented through video or audio format. successful in this role you will have: Experience in a similar role Strong communication, collaboration, and problem-solving Complete your application using the online form on NSW Health Jobs, including your work experience, education and responses to any open-ended 'targeted' questions. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Focus on providing specific and clear responses. Search Criteria. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. While many employers are aware of their obligations, some may not be. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. Our recruitment process. Recruiting. Information on decisions and rulings made by the Commissioner since 2013. become familiar with all aspects of the job. You usually have a limited time to do the task. for a dynamic Process Improvement Coordinator to join the team. presentations or written exercises. practice application and interview questions based on the focus capabilities Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview Includes resources to help managers become disability confident, inform employees with disability, and how to make workplaces inclusive for people with disability. About. Copyright 2015 NSW Public Service Commission. Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au Share your passion for your industry and build the skills, qualifications and employability of people in NSW. Read more about the application process for the 2023NSW Government Graduate Program. Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community. Information for graduates with disability, This will include a list of dates and times. Give an example of a situation where you provided services that were customer-focused. customer service on behalf of the NSW Government and Includes data collections from the past 20 years. are applied To be Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to the Public Service Commission or its portfolio area, please go directly to the website of the relevant political party. Other assessments vary depending on the job and what is being assessed. let them know you have progressed through the assessments. Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. having a driver's licence when driving is a key part of the job. referee checks. The following are especially helpful: Use the behavioural indicators to help you think of a relevant example of what you did in other jobs or contexts. Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. Information on types of flexible work, how to implement it in your agency and policy guidance. There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. east Adjustments for individual needs Information on what to consider when looking for jobs. Review the role description to help you understand the capability and other important things about the job. Before your assessments you should: If you are one of the candidates most suited to the job, we will contact your referees.